Supplying Contractors in Bulk - Min. Orders of $125.

New collections added! Learn more

  • Free shipping over $150

  • Fair Pricing

  • Buy Bulk & Save

  • Set-up Auto Shipments

Frequently Asked Questions

Help & FAQs

If talking to a real-life human is more your thing, you can reach out to our Customer Happiness Team via email.

Free Shipping

Our Free Shipping policy will only apply to the standard shipping method. Expedited shipping requests can be accommodated through phone orders and will be charged for the full price of shipping.

Where does Eldorado Tools deliver to?

Items ordered in the United States can only be delivered to people 18 years or older, with an address in the USA. We do not ship to Canada or Mexico.

Standard delivery
  • Up to 5 working days for delivery on in-stock items, subject to payment clearance.
  • All orders placed after 4.00pm EST Monday to Friday will be processed the next working day.
  • Orders placed over a weekend (Sat-Sun) will be processed the following Monday.
  • Someone must be available to take receipt of the goods during this period. A required signature can be requested at the time of purchase.
  • Damaged parcels must be signed for as damaged. A claim may not be valid without the appropriate identification being made on the proof of delivery; all queries must be reported to Customer Service within 48 hours.
Express delivery
  • This option is not currently available online, but, you can request 1-2 day shipping on orders placed over the phone. 
  • 1-2 (working) day delivery on in-stock items.
  • Order up to 4:00pm EST for Express Delivery.
  • All orders placed after 4.00pm Monday to Friday will be processed the next working day.
  • Orders placed over a weekend (Sat-Sun) will be processed the following Monday.
  • Someone must be available to take receipt of the goods on any of the 2 days the delivery may take place. A signature will be required.
  • Damaged parcels must be signed for as damaged. A claim may not be valid without the appropriate identification being made on the proof of delivery; all queries must be reported to Customer Services within 48 hours.
How can I track my delivery?

We send an email notification, complete with your tracking number(s) when your items ship. If the tracking information is not available, please contact our customer service team at (833) 438-6657 or email sales@eldoradotools.com for help.

Shipping/Transit Time: Delivery within the contiguous U.S. takes 1–5 business days. Shipping to and from Alaska and Hawaii requires 3–7 business days.

Express Shipping: Tracking information should be available within 1 working day after the package has been shipped out.